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Privacy Policy

ScanNcall by Kivasa

At ScanNcall, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the ScanNcall website, Smart QR products, and related services.

By accessing or using ScanNcall, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To provide our services securely and efficiently, we may collect the following information:

Personal Information

  • Name

  • Mobile number

  • Email address

  • Emergency contact details (if provided by you)

Technical Information

  • IP address

  • Approximate location derived from your device or network

  • Browser type and version

  • Device information

  • Operating system

  • Website usage information

  • QR scan activity

Call Information

When you use the ScanNcall calling feature, we may collect:

  • Call date and time

  • Call duration

  • Call status

  • Call frequency

  • Call recordings

  • Approximate caller location

  • Device identifiers and technical logs

2. Why We Collect Your Information

We use your information to:

  • Connect callers with QR owners securely.

  • Enable the Call to Owner feature.

  • Enable the Emergency Contact feature.

  • Improve our products and services.

  • Prevent fraud, spam, abuse, and unauthorized use.

  • Investigate complaints and disputes.

  • Detect suspicious or illegal activities.

  • Comply with legal and regulatory obligations.

  • Provide customer support.

3. Call Recording & Location Tracking

To maintain a safe and trustworthy platform:

  • Calls made through ScanNcall may be monitored and recorded.

  • We may collect and store the caller's approximate location, IP address, device information, and technical logs.

  • These records may be used for:

    • User safety

    • Quality assurance

    • Fraud prevention

    • Misuse detection

    • Complaint resolution

    • Legal compliance

By using ScanNcall, you expressly consent to such monitoring, recording, and collection of technical information.

4. Emergency Feature

The Emergency feature allows users to connect with emergency contacts voluntarily registered by the QR owner.

Please note:

  • ScanNcall does not provide emergency response services.

  • We are not a substitute for police, ambulance, fire, or medical services.

  • We do not monitor emergency requests in real time.

  • We cannot guarantee that emergency contacts will answer or respond.

In any life-threatening situation, users should immediately contact their local emergency services.

5. How We Protect Your Information

We take appropriate technical and organizational measures to safeguard your information, including:

  • Secure servers and encrypted communications where applicable

  • Restricted access to authorized personnel

  • Regular security monitoring

  • Protection against unauthorized access, alteration, or disclosure

While we strive to protect your information, no internet-based system can be guaranteed to be 100% secure.

6. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

  • With trusted technology providers that help operate our services.

  • When required by applicable law.

  • In response to valid legal requests from law enforcement agencies, courts, or government authorities.

  • To investigate fraud, misuse, harassment, or criminal activity.

  • To protect the rights, safety, and security of our users or ScanNcall.

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services.

  • Meet legal and regulatory requirements.

  • Resolve disputes.

  • Prevent fraud and misuse.

  • Enforce our Terms & Conditions.

After this period, information may be securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information where legally permissible.

  • Contact us regarding privacy-related concerns.

Certain information may be retained where required by law or for legitimate business purposes.

9. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance.

  • Remember user preferences.

  • Analyze website traffic.

  • Enhance user experience.

  • Improve security.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

10. Third-Party Services

ScanNcall may use trusted third-party service providers for services such as:

  • Website hosting

  • Payment processing

  • Cloud storage

  • Voice communication

  • Analytics

  • Customer support

These providers process information only as necessary to deliver their services and are expected to protect your data.

11. Children's Privacy

ScanNcall is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be published on our website with the revised "Last Updated" date.

Your continued use of ScanNcall after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to report a privacy concern, please contact us:

ScanNcall by Kivasa

📧 Email: info@scanncall.com

📞 Phone: +91-9625536486

🌐 Website: https://www.scanncall.com

We are committed to addressing legitimate privacy concerns promptly and responsibly..