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Refund & Replacement Policy

ScanNcall by Kivasa

At ScanNcall, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our Refund & Replacement Policy carefully before placing your order.

1. No Refund Policy

All purchases made through the ScanNcall website or any of our authorized sales channels are final.

Once an order has been placed and confirmed, we do not offer refunds, returns, or cancellations, except where required under applicable law.

Please review your order carefully before completing your purchase.

2. Replacement Policy

Although we do not provide refunds, we stand behind the quality of our products.

If your ScanNcall Smart QR product:

  • Arrives damaged during shipping,

  • Is physically defective upon delivery, or

  • Does not function as intended due to a manufacturing defect,

we will provide one free replacement after verifying the issue.

3. Eligibility for Replacement

To request a replacement, you must:

  • Contact us within 7 days of receiving your order.

  • Provide your order number or proof of purchase.

  • Share clear photographs or a video showing the issue, if requested.

  • Cooperate with our support team during the verification process.

ScanNcall reserves the right to inspect and verify all replacement requests before approval.

4. What Is Covered

Our replacement policy covers:

  • Manufacturing defects.

  • QR code that cannot be scanned due to a manufacturing issue.

  • QR code not functioning because of a production defect.

  • Product damaged during shipping.

5. What Is Not Covered

The replacement policy does not cover products that have been damaged due to:

  • Improper installation or handling.

  • Intentional damage or misuse.

  • Accidents or negligence.

  • Normal wear and tear.

  • Fire, water, chemicals, or other external damage.

  • Unauthorized modification or tampering with the product.

  • Damage caused after successful delivery due to customer handling.

6. Replacement Process

Once your replacement request is approved:

  1. Our support team will verify the reported issue.

  2. If required, you may be asked to return the defective product.

  3. A replacement product will be dispatched as soon as possible.

  4. Replacement delivery timelines may vary depending on your location.

7. Shipping Charges

If the replacement is approved due to a manufacturing defect or a damaged product received on delivery, ScanNcall will bear the replacement shipping cost wherever applicable.

8. Non-Transferable Warranty

The replacement policy applies only to the original purchaser and the original ScanNcall product. It cannot be transferred to another person or product.

9. Our Right to Decline

ScanNcall reserves the right to reject any replacement request if:

  • The claim is found to be false or fraudulent.

  • The product has been intentionally damaged or misused.

  • Sufficient proof of purchase cannot be provided.

  • The request does not meet the conditions outlined in this policy.

10. Contact Us

If you have any questions or wish to request a replacement, please contact us:

ScanNcall by Kivasa

📧 Email: info@scanncall.com

📞 Phone: +91-9625536486

🌐 Website: https://www.scanncall.com

Our support team will be happy to assist you with any genuine product-related concerns.